Consumer Rights and Services

If you are concerned about the treatment of an older Texan or someone with a disability, call 1-800-458-9858 to contact the Texas Department of Aging and Disability Services (DADS) Consumer Rights and Services.

Consumer Rights and Services employees take complaints about the treatment of people who receive services in long-term care facilities or in their homes. Click here to learn more. They also will take incident reports from long-term care service providers.

Consumer Rights and Services employees also can answer your questions about DADS programs and services.

Disability Rights Texas

Disability Rights Texas is the federally designated legal protection and advocacy agency (P&A) for people with disabilities in Texas. Our mission is to help people with disabilities understand and exercise their rights under the law, ensuring their full and equal participation in society.

7800 Shoal Creek Blvd., Suite 171-E
Austin, TX 78757-1024

Metrocare Services Rights Protection Office

Jesse Valdez, Rights Protection Officer

Hotline Number Availability
Texas Abuse/Neglect Hotline 1-800-252-5400 or

For reporting abuse, neglect, or exploitation of children, the elderly, or people with disabilities.
24 hours a day, seven days a week.

This number is available across the United States.
Foster Care and Adoption Information 1-800-233-3405
For information on becoming a foster or adoptive parent through DFPS.
8 a.m. to 5 p.m. Central Time, Monday–Friday
Child Care Information 1-800-862-5252
For information about child care in Texas.
8 a.m. to 5 p.m. Central Time, Monday–Friday
Texas Youth & Runaway Hotline 1-800-989-6884
To provide peer counseling to youth and family members for family conflicts, delinquency, truancy, abuse and neglect, and running away.
24 hours a day, seven days a week.
Office of Consumer Affairs Hotline 1-800-720-7777
To make an inquiry or complaint about an existing DFPS case.
8 a.m. to 5 p.m. Central Time, Monday–Friday
Abuse in Mental Health/Mental Retardation Facilities 1-800-647-7418
To report abuse, neglect, or exploitation in Mental Health/Mental Retardation facilities.
24 hours a day, seven days a week.
State Auditor’s Fraud Hotline 1-800-TX-AUDIT
To report fraud, waste, or abuse of state funds
24 hours a day, seven days a week.